FAQ

You can sign up for one of our Affiliate Programs by filling in our online Affiliate registration form from the following link: http://partners.forex24.com/

You can use the same email that is registered under your trading account.

Please check your IB Agreement to see the settlement schedule.

Click on the following link to find out more about our affiliate programmes, where you can also submit the online form: http://partners.forex24.com

The server time is based on the local time which is EET, Eastern European Time (winter, GMT+2) and EEST, Eastern European Summer Time (summer, GMT+3).

You can change your MT4 password from the trading platform. Login to your MT4 trading account and go to Tools>Options>Server>Change. Enter your current password, your new password and then re-enter it to confirm and click ok.

This saves the chart history of the current chart within csv file format.

Daily confirmations are received by clients who have had activity on their account(s). If you wish not to receive daily confirmation, you should send the request to the Back Office email [email protected] stating your request as to be removed from the mailing list. The Company may and may not accept your request. It should be noted that by removing the account(s) from the mailing list will exclude such accounts from receiving other notifications, including monthly confirmation emails.

You can download the MT4 the following webpage:

https://forex24.com/pages/trading-platforms

Please follow the instruction below to login to your MT4 demo account:

• Open the Forex24 MT4 trading platform;
• Go to File > Login to Trade Account;
• In the Login field enter your Account Login Number;
• In the Password field, copy and paste the password from the email, making sure you only paste the exact characters, without any spaces;
• In the Server field select the Forex24 Demo Account Server option;
• Now click “Login” and wait for a minute to establish a connection to the server.
• Once you are connected, you will be see changes in numbers, at the bottom right for the connection status, indicating that you have been connected to our server.

Please follow the instruction below to login to your MT4 Real account:

• - Open the Forex24 MT4 trading platform;
• - Go to File > Login to Trade Account;
• - In the Login field enter your Account Login Number;
• - In the Password field, copy and paste the password from the email, making sure you only paste the exact characters, without any spaces;
• - In the Server field select the Forex24 Real Server option;
• - Now click “Login” and wait for a minute for it to establish a connection to the server.

Once you are connected, you will be see changes in numbers, at the bottom right for the connection status, indicating that you have been connected to our server.

You can login to your account on two different applications, as long as you have the MT4 trading platform downloaded on each.

Yes, you can, but you need to download a new Forex24 MT4 trading platform for each account you wish to login to. For each new download, you need to select a different installation folder to download the MT4 to. For example, you can create an MT4 Folder on your desktop and install there. Once downloaded, you can launch it as normal and login to your additional account(s).

You will find your account details in the email with subject: “Thank you for Registering”. If you have deleted this email, you may send an email to [email protected] requesting a new MT4 password. Note, always use your FOREX24 registered email address with all your correspondence with us.

If your connection status shows invalid account, it means that you either entered your login, password or server incorrectly. Please copy and paste in the “account” your login number and password exactly as it was sent to you and make sure you only copy the exact characters, without any additional spaces.

You have full access with the master password, but with the investor (read-only) password, you can view the account on the MT4 however you cannot trade (open/close/amend). By default, the password is the same as your master password, however you can change either one, via the trading platform, from Tools>Options>Server>Change.

You can set your password from Tools>Options>Server>Change. Enter your current password, then select the “change investor (read-only) password option” enter the new password and then re-enter it to confirm and click ok.

You can check the change by going to File>Login to Trade Account and enter your newly created investor password, along with the account number and correct server option, and click Login. Once logged in you will see that the New Trade Tab will be greyed out.

This is an area of the MT4 where we communicate with our clients. Normally we send messages regarding holiday trading hours, time changes, etc however the message(s) may be specific to your account(s) therefore it is suggested that you monitor the messages.

You can see some colour adjustments on your take-profit (TP) and stop-loss (SL) orders from the Terminal window, Trade tab. When your TP turns green, it means the current price is within a 10-pip distance from your TP. When your SL turns red it means the current price is within a 10-pip distance from your SL. If your SL is constantly yellow, it means you have a trailing stop (TS) set and therefore your SL can move as the price moves in the direction of the pre-set TS level.

The Status bar is located on the bottom right of the MT4 platform. The moving numbers show you are connected with to server and they indicate sent and received data through the current connection session. You can view the status bar by ticking the Status Bar option from the View tab.

We do not accept any third-party fund transfers. The funds can be transferred to/from clients’ personal account into their trading account(s) held with the Company.

We accept Visa and MasterCard.

Considering that the funds are transferred from the client personally (not third party) and that the origin of the transfer matches the client’s country of residence, the funds are deposited once received/confirmed by the bank or the payment service provider, respectfully.

We aim to process all withdrawal requests within one working day, as long as the withdrawal request matches the Company’s process regarding the withdrawal and the relevant trading account(s) hold enough funds to execute the request.

Please note that we cannot guarantee the time of such funds being deposited into your relevant account, subject to your bank or payment provider’s processing times.

The withdrawal requests are effected in the base currency of your trading account(s).

You can withdraw from the funds that are available in your trading account(s). You can make the withdrawal request via your Client Area > Withdrawal menu.

Please note that the withdrawal should match the payment method used when depositing funds to your trading account(s), unless the Company advise otherwise.

In cases where the equity/available funds of your trading account(s) is above the amount deposited using credit/debit card, the amount equal to the amount deposited using credit/debit card shall be returned through the same source and any amount in excess shall be transferred via bank-wire transfer.

It should be noted that the Company does not charge any amount transferred by clients. Any charges are applied by the payment service provider (ie bank/correspondent bank(s), PSP etc).

You may request a withdrawal request via your Client Areal > Withdrawal Menu.

You can transfer in different currencies, as long as the payment method you choose can process this currency. However, it should be noted that if you transfer in a currency different from the base currency of your trading account, the funds will be converted automatically to the base currency of your trading account(s), at the exchange rates provided by the payment provider(s) receiving the relevant funds.

You can only request the withdraw in the base currency of your trading account(s). However, if your bank/card account is in a different currency, from that of the trading account, then your bank, if they accept the funds, will convert the funds into your bank account’s currency, before crediting account.

CVV2 stands for Card Verification Value. The CVV2 code is your card’s security number and it is normally shown as the last 3 digits on the back of the card.

Deposit menu is displayed on your Client Area > Deposit Funds menu. You can choose from the payment methods available.

You may open a Bronze account from as little as $€£250. You can see the different account specifications from the following link: https://forex24.com/pages/account-types

Please note that card payments are processed via reliable card processor(s).

The card processor(s) used by the Company apply the highest level 1 Card Industry Data Security Standards and is PCI-DSS certified. This is a group of standards and regulations established by leading credit card organizations to prevent the theft of cardholder(s)’ data and fight credit card fraud.

The Company applies the highest levels of security when related to clients’ funds. Moreover, retail clients’ funds are segregated from the Company’s funds, in separate bank accounts.

Moreover, the Company is a member of the Investor Compensation Fund, which covers each retail client up to €20,000 or equivalent base currency should there be a malfunction on behalf of the Company or if the Company fails to fulfill its obligations.

The Company is providing reception/transmission/execution of clients’ orders, also known as STP (Straight Through Processing) Broker.

You can contact us using either method provided on

https://forex24.com/pages/contact-us

The Company may, in certain circumstances, accept instructions, by telephone via the Company’s Brokerage department. You will need to proof your identity be answering some verification questions.

You can make a complaint by completing the “Complaint Form”, as per the Complaint Handling Procedure https://www.forex24.com/documents/legal-documents/Complaint_Handling_Procedure.pdf

The Company is a Cypriot Investment Firm regulated by the Cyprus Securities and Exchange Commission (“CySEC”) under license number 300/16.

The Company not deduct or pay any tax on our clients’ behalf. It is the client(s)’ own responsibility to take care of his or her personal tax obligations.

Swap is calculated for positions held open overnights. The rate is calculated by multiplying No. of Lots x swap rate x No. of days. The swap is calculated for 3 days for any position remaining open on Wednesday night (closing), taking into consideration the weekend (Saturday and Sunday).

CFD stands for “Contract For Differences” and represents the financial instrument offered for trading by the Company.

“Contract for Differences” or “CFD” shall mean a contract, which is a contract for differences by reference to variations in the price of an Underlying Asset.

The trailing stop works once the stop loss order is activated, at the predefined trailing stop level, 50 points (5 pips) being the minimum. The trailing stop trails the requested price, at a distance of the level predefined in the order. Note that your trailing stop operates from your client terminal and not from the server therefore make sure to stay logged into your account whilst you have a trailing stop set.

The commission may be applied by the Company, depending on the type the account. Please see the Account type specifications via the following link: https://forex24.com/pages/account-types

CFDs are based on the trading conditions related to specific underlying asset. Considering that some underlying assets have specific trading hours, therefore, the CFDs on such underlying assets also applying the same trading hours. For further information, please refer to the Product Specifications via the following link: https://forex24.com/pages/product-specification

Equity represents the balance of the trading account including the floating profit/loss of your open positions.

The “Trade context is busy” message occurs when you try processing an order just after you processed another order, before giving it sufficient time to complete process. To resolve this, please restart the platform.

The free margin represents the amount that can be used for opening new position(s). It is calculated by deducting the “Margin” requirement from the trading account(s)’ equity.

Margin is the amount required to open new position(s) and maintain position(s) open.

The minimum and maximum lot size varies and is based on the instrument traded. For further information, please refer to the Product Specifications via the following link: https://forex24.com/pages/product-specification

Margin is calculated as follows: (Volume x Market Price) / Leverage.

Margin call is at 75% and stop out level is 50%.

Margin level is calculated as follows: Equity / Used Margin x 100

Pip stands for percentage in point. A pip is equal to 1/100th of 1 percent. Example: buy the EUR/USD at 1.25000 and close it at 1.25010, you have gained 1 pip.

You can calculate the value of a pip by the following formula: the pip in decimal terms (0.0001) x the lot, as trade size (1 lot = 100,000). E.g. EUR/USD is 0.0001 x 100,000 = 10usd for 1 lot.

Slippage means that an order is filled at a different price than the initial quoted price. This can occur at times of high volatility when the price is moving rapidly, such as high news events. Slippage can be positive as well as negative for the client. It should be noted that slippage also may occur in cases of “Stop orders” considering that stop orders become “Market orders” at the time of their activation.

Spread is the difference between the bid (selling) and ask (buying) price.

The spread differs and is based on the account and financial instrument type. For further information, please check: https://forex24.com/pages/product-specification