How long does it take to open an account?
Once the registration is complete and approved by the Back Office, the account is provided with an access for trading.
Can I open more than one live account?
You can open additional account(s) by sending a request via your Client Area > Account requests menu.
What account types do you offer?
We offer three account types: Bronze; Silver; and Gold accounts. For further details, please check the following link: https://forex24.com/pages/account-types https://forex24.com/pages/account-types
Why do you need to know about my investment knowledge and experience?
In accordance with the legislative requirements, the Company is required to request the information about the client(s) knowledge and experience as well as the details about the client(s)’ economic profile.
Can I open a corporate account?
Yes, you may open a Corporate Account. The set of documents related to the company should be provided to our Back Office, including, among others: Certificate of incorporation, Certificate of good – standing, Certificate of Directors and Secretary, Certificate of Registered address, Certificate of registered Shareholders, Memorandum and Articles of Association, Resolution of the Board of Directors of the legal person for the opening of the account and granting authority to those who will operate it (provided by the Company), proof of identification (ID/Passport): Authorised person to operate the Account, all Shareholders, UBO. In the case where the Shareholder of the Corporation is another Corporation corporate documents of another company should be also provided, including the proof of identification of relevant individual(s) and the UBO. Copies of latest audited financial statements and/or copies of latest management accounts should be provided. The information should be sent to: [email protected]
Can I open a joint account?
Yes, you may open a joint account but each individual need to provide relevant information. It should be noted that only one email will be used for correspondence.
How can I open a live trading account?
You can open a live trading account in a simple 3-step procedure:
From the homepage https://forex24.com/ click on OPEN ACCOUNT/REAL ACCOUNT. This will open “Registration Real” form to complete.
You should now go to your email to click on the link sent to you in order to verify your email address.
Complete your contact details.
STEP 2 – Registration
Fill out the full details including your personal details. You will be requested to read and accept the legal documents and further logged into your Client Area>Documents section.
STEP 3 - Upload KYC Documents
You can now upload your Proof Identification and Proof of Residence to the appropriate sections. Once uploaded click on Upload.
How can I open a demo trading account?
From the homepage https://forex24.com/ click on OPEN ACCOUNT/DEMO ACCOUNT. This will open the “Registration Demo” form to complete.
You should now go to your email to click on the link sent to you in order to verify your email address.
You will then receive the message showing your demo account has been created, with login number and password, along with the download link.
How can I change my address?
The Company should be informed about any changes to your contact details, by sending us a new utility bill or bank statement which clearly states your name, address and should be issued within the last 6-month period. You can either upload your document via the Client Area > Document section or email it to the [email protected]
What is the Client Area?
The Client Area is your personal area, accessible only by you, where you can view and update personal information, make payments, request withdrawals.
Why do you not provide services in my country?
The Company provides services to clients situated in the EU Member states and some other countries. Please contact our customer support of the back office for further information.
What documents are required for opening a live trading account (natural person)?
Proof of Identification
Proof of Identification Document (POI) – Clear colour copy of your passport. If you do not hold a passport, you may provide one other form of official government-issued identification document (i.e. Identification Card, Driving Licence). Please note the POI should contain: your photo, full name, signature, date of birth, issue/expiry dates and the ID code or number.
Proof of Residence
Proof of Residence (POR) – Clear colour scanned copy of a recent utility bill, (i.e. water, gas or electricity bill), bank statement, local authority bill, or any other official document stating your full name and full address, as written in your online registration form. Please note that the POR issue date must be less than 6 months old.
Can I change my email address?
In general, you cannot change your email address. Your email address is a unique identifier linked to your account(s) and therefore acts as a major security source for your account(s). If the access to your email has been breached, please contact us at the first instance.
How can I open an Affiliate Account?
You can sign up for one of our Affiliate Programs by filling in our online Affiliate registration form from the following link: http://partners.forex24.com/
Can I use the same email as my trading account?
You can use the same email that is registered under your trading account.
Is the commission settlement immediate or monthly?
Please check your IB Agreement to see the settlement schedule.
Can I become an IB with you?
Click on the following link to find out more about our affiliate programmes, where you can also submit the online form: http://partners.forex24.com
What is the time displayed on the MT4 trading platform?
The server time is based on the local time which is EET, Eastern European Time (winter, GMT+2) and EEST, Eastern European Summer Time (summer, GMT+3).
Can I change my MT4 password?
You can change your MT4 password from the trading platform. Login to your MT4 trading account and go to Tools>Options>Server>Change. Enter your current password, your new password and then re-enter it to confirm and click ok.
What does file>save as do?
This saves the chart history of the current chart within csv file format.
Why do I receive these?
Daily confirmations are received by clients who have had activity on their account(s). If you wish not to receive daily confirmation, you should send the request to the Back Office email [email protected] stating your request as to be removed from the mailing list. The Company may and may not accept your request. It should be noted that by removing the account(s) from the mailing list will exclude such accounts from receiving other notifications, including monthly confirmation emails.
Where can I download the MT4?
You can download the MT4 the following webpage:
I cannot login to my demo account.
Please follow the instruction below to login to your MT4 demo account:
- Open the Forex24 MT4 trading platform;
- Go to File > Login to Trade Account;
- In the Login field enter your Account Login Number;
- In the Password field, copy and paste the password from the email, making sure you only paste the exact characters, without any spaces;
- In the Server field select the Forex24 Demo Account Server option;
- Now click “Login” and wait for a minute to establish a connection to the server.
- Once you are connected, you will be see changes in numbers, at the bottom right for the connection status, indicating that you have been connected to our server.
I cannot login to my real account.
Please follow the instruction below to login to your MT4 Real account:
- - Open the Forex24 MT4 trading platform;
- - Go to File > Login to Trade Account;
- - In the Login field enter your Account Login Number;
- - In the Password field, copy and paste the password from the email, making sure you only paste the exact characters, without any spaces;
- - In the Server field select the Forex24 Real Server option;
- - Now click “Login” and wait for a minute for it to establish a connection to the server.
Once you are connected, you will be see changes in numbers, at the bottom right for the connection status, indicating that you have been connected to our server.
Can I login to my account on two PCs, Phones, etc?
You can login to your account on two different applications, as long as you have the MT4 trading platform downloaded on each.
Can I login to two or more accounts on my PC at the same time?
Yes, you can, but you need to download a new Forex24 MT4 trading platform for each account you wish to login to. For each new download, you need to select a different installation folder to download the MT4 to. For example, you can create an MT4 Folder on your desktop and install there. Once downloaded, you can launch it as normal and login to your additional account(s).
I lost my MT4 password, how can I retrieve it?
You will find your account details in the email with subject: “Thank you for Registering”. If you have deleted this email, you may send an email to [email protected] requesting a new MT4 password. Note, always use your FOREX24 registered email address with all your correspondence with us.
My connection status shows invalid account and doesn’t login, why is that?
If your connection status shows invalid account, it means that you either entered your login, password or server incorrectly. Please copy and paste in the “account” your login number and password exactly as it was sent to you and make sure you only copy the exact characters, without any additional spaces.
What is the difference between master password and investor (read-only) password?
You have full access with the master password, but with the investor (read-only) password, you can view the account on the MT4 however you cannot trade (open/close/amend). By default, the password is the same as your master password, however you can change either one, via the trading platform, from Tools>Options>Server>Change.
How can I set my password?
You can set your password from Tools>Options>Server>Change. Enter your current password, then select the “change investor (read-only) password option” enter the new password and then re-enter it to confirm and click ok.
You can check the change by going to File>Login to Trade Account and enter your newly created investor password, along with the account number and correct server option, and click Login. Once logged in you will see that the New Trade Tab will be greyed out.
What is the Terminal>Mailbox tab for?
This is an area of the MT4 where we communicate with our clients. Normally we send messages regarding holiday trading hours, time changes, etc however the message(s) may be specific to your account(s) therefore it is suggested that you monitor the messages.
Why does my stop loss and take profit sometimes show with different colours?
You can see some colour adjustments on your take-profit (TP) and stop-loss (SL) orders from the Terminal window, Trade tab. When your TP turns green, it means the current price is within a 10-pip distance from your TP. When your SL turns red it means the current price is within a 10-pip distance from your SL. If your SL is constantly yellow, it means you have a trailing stop (TS) set and therefore your SL can move as the price moves in the direction of the pre-set TS level.
What is the Status Bar?
The Status bar is located on the bottom right of the MT4 platform. The moving numbers show you are connected with to server and they indicate sent and received data through the current connection session. You can view the status bar by ticking the Status Bar option from the View tab.
Do you accept third-party fund transfers?
We do not accept any third-party fund transfers. The funds can be transferred to/from clients’ personal account into their trading account(s) held with the Company.
What cards do you accept?
We accept Visa and MasterCard.
How long does it take to deposit funds into my trading account(s)?
Considering that the funds are transferred from the client personally (not third party) and that the origin of the transfer matches the client’s country of residence, the funds are deposited once received/confirmed by the bank or the payment service provider, respectfully.
How long does it take to withdraw funds from my trading account(s)?
We aim to process all withdrawal requests within one working day, as long as the withdrawal request matches the Company’s process regarding the withdrawal and the relevant trading account(s) hold enough funds to execute the request.
Please note that we cannot guarantee the time of such funds being deposited into your relevant account, subject to your bank or payment provider’s processing times.
Can I withdraw funds in different currency?
The withdrawal requests are effected in the base currency of your trading account(s).
How much can I withdraw?
You can withdraw from the funds that are available in your trading account(s). You can make the withdrawal request via your Client Area > Withdrawal menu.
Please note that the withdrawal should match the payment method used when depositing funds to your trading account(s), unless the Company advise otherwise.
How can I withdraw my profit?
In cases where the equity/available funds of your trading account(s) is above the amount deposited using credit/debit card, the amount equal to the amount deposited using credit/debit card shall be returned through the same source and any amount in excess shall be transferred via bank-wire transfer.
Why was my trading account credited with less money from the initial transfer?
It should be noted that the Company does not charge any amount transferred by clients. Any charges are applied by the payment service provider (ie bank/correspondent bank(s), PSP etc).
How can I request a withdrawal?
You may request a withdrawal request via your Client Areal > Withdrawal Menu.
Can I transfer money in a different currency than the currently of my trading account(s)?
You can transfer in different currencies, as long as the payment method you choose can process this currency. However, it should be noted that if you transfer in a currency different from the base currency of your trading account, the funds will be converted automatically to the base currency of your trading account(s), at the exchange rates provided by the payment provider(s) receiving the relevant funds.
Can I withdraw in a different currency than my account?
You can only request the withdraw in the base currency of your trading account(s). However, if your bank/card account is in a different currency, from that of the trading account, then your bank, if they accept the funds, will convert the funds into your bank account’s currency, before crediting account.
What does CVV2 stand for?
CVV2 stands for Card Verification Value. The CVV2 code is your card’s security number and it is normally shown as the last 3 digits on the back of the card.
How can I deposit funds into my trading account(s)?
Deposit menu is displayed on your Client Area > Deposit Funds menu. You can choose from the payment methods available.
What is the minimum amount that I can open an account with?
You may open a Bronze account from as little as $€£250. You can see the different account specifications from the following link: https://forex24.com/pages/account-types
What payment methods can I use?
Are my card details safe?
Please note that card payments are processed via reliable card processor(s).
Is the card processor safe?
The card processor(s) used by the Company apply the highest level 1 Card Industry Data Security Standards and is PCI-DSS certified. This is a group of standards and regulations established by leading credit card organizations to prevent the theft of cardholder(s)’ data and fight credit card fraud.
Are my funds safe?
The Company applies the highest levels of security when related to clients’ funds. Moreover, retail clients’ funds are segregated from the Company’s funds, in separate bank accounts.
Moreover, the Company is a member of the Investor Compensation Fund, which covers each retail client up to €20,000 or equivalent base currency should there be a malfunction on behalf of the Company or if the Company fails to fulfill its obligations.
What type of broker are you?
The Company is providing reception/transmission/execution of clients’ orders, also known as STP (Straight Through Processing) Broker.
How can I contact Forex24?
You can contact us using either method provided on
Can I call you to execute an order for me?
The Company may, in certain circumstances, accept instructions, by telephone via the Company’s Brokerage department. You will need to proof your identity be answering some verification questions.
How can I complain?
You can make a complaint by completing the “Complaint Form”, as per the Complaint Handling Procedure https://www.forex24.com/documents/legal-documents/Complaint_Handling_Procedure.pdf
Who are you regulated by?
The Company is a Cypriot Investment Firm regulated by the Cyprus Securities and Exchange Commission (“CySEC”) under license number 300/16.
Do I need to pay tax?
The Company not deduct or pay any tax on our clients’ behalf. It is the client(s)’ own responsibility to take care of his or her personal tax obligations.
How is the swap calculated?
Swap is calculated for positions held open overnights. The rate is calculated by multiplying No. of Lots x swap rate x No. of days. The swap is calculated for 3 days for any position remaining open on Wednesday night (closing), taking into consideration the weekend (Saturday and Sunday).
What is a CFD?
CFD stands for “Contract For Differences” and represents the financial instrument offered for trading by the Company.
“Contract for Differences” or “CFD” shall mean a contract, which is a contract for differences by reference to variations in the price of an Underlying Asset.
How does the trailing stop work?
The trailing stop works once the stop loss order is activated, at the predefined trailing stop level, 50 points (5 pips) being the minimum. The trailing stop trails the requested price, at a distance of the level predefined in the order. Note that your trailing stop operates from your client terminal and not from the server therefore make sure to stay logged into your account whilst you have a trailing stop set.
Do you charge any commissions?
The commission may be applied by the Company, depending on the type the account. Please see the Account type specifications via the following link: https://forex24.com/pages/account-types
Why can’t I trade some CFD’s at certain times?
CFDs are based on the trading conditions related to specific underlying asset. Considering that some underlying assets have specific trading hours, therefore, the CFDs on such underlying assets also applying the same trading hours. For further information, please refer to the Product Specifications via the following link: https://forex24.com/pages/product-specification
What is equity?
Equity represents the balance of the trading account including the floating profit/loss of your open positions.
I keep getting trade context busy message when I try to place a trade, what is this?
The “Trade context is busy” message occurs when you try processing an order just after you processed another order, before giving it sufficient time to complete process. To resolve this, please restart the platform.
What is free margin?
The free margin represents the amount that can be used for opening new position(s). It is calculated by deducting the “Margin” requirement from the trading account(s)’ equity.
What is margin?
Margin is the amount required to open new position(s) and maintain position(s) open.
What is the minimum and maximum lot size that I can open a trade with?
The minimum and maximum lot size varies and is based on the instrument traded. For further information, please refer to the Product Specifications via the following link: https://forex24.com/pages/product-specification
How do I calculate my margin?
Margin is calculated as follows: (Volume x Market Price) / Leverage.
What is my margin call/stop level?
Margin call is at 75% and stop out level is 50%.
How do I calculate my margin level?
Margin level is calculated as follows: Equity / Used Margin x 100
What does pip stand for?
Pip stands for percentage in point. A pip is equal to 1/100th of 1 percent. Example: buy the EUR/USD at 1.25000 and close it at 1.25010, you have gained 1 pip.
How do I calculate the pip value?
You can calculate the value of a pip by the following formula: the pip in decimal terms (0.0001) x the lot, as trade size (1 lot = 100,000). E.g. EUR/USD is 0.0001 x 100,000 = 10usd for 1 lot.
Can my account experience slippage?
Slippage means that an order is filled at a different price than the initial quoted price. This can occur at times of high volatility when the price is moving rapidly, such as high news events. Slippage can be positive as well as negative for the client. It should be noted that slippage also may occur in cases of “Stop orders” considering that stop orders become “Market orders” at the time of their activation.
What is spread?
Spread is the difference between the bid (selling) and ask (buying) price.
What is your spread?
The spread differs and is based on the account and financial instrument type. For further information, please check: https://forex24.com/pages/product-specification